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We’ve changed our name to Tandem Living to better position our brand for future growth. We have not been sold, and values that have steered us for more than a century continue to guide every decision we make.

Learn More about our Rebrand
Two Woodcrest Villa residents having coffee in downtown Lancaster

Tandem Living® is a continuing care retirement community management company. Our compliance and ethics program covers the compliance issues, laws, regulations, and guidelines relevant to senior services including residential, assisted living/personal care, and skilled nursing services.

A Personal Obligation

You have a duty to report any problems you observe or perceive, regardless of your role.

  1. Talk to your supervisor.
  2. If you are unable to talk to your supervisor, seek out another member of management or Human Resources.
  3. If you still have a concern, contact the Compliance Official or a member of the Compliance Committee.
  4. Finally, call the Compliance Hotline 800-211-2713*

*Confidential and Anonymous

Who’s our code of conduct for?

Our Code of Conduct is a shared responsibility that applies to every person at our organization. This includes all associates: employees, the board of directors, volunteers, independent contractors, subcontractors, and vendors. Our Code of Conduct is supported and guided by policies and procedures. Any questions can be directed to your immediate supervisor, the Compliance Official, or any member of the Compliance Committee.

Excellence of Care

Our most important job is providing quality care to our residents. This means offering compassionate support and working toward the best possible outcomes while following all applicable rules and regulations, including:

  • Honoring resident rights
  • Zero tolerance for abuse and neglect
  • Maintaining confidentiality of all resident information
  • Respecting and protecting resident property to prevent loss, theft, damage, and misuse
  • Providing quality care
  • Conducting accurate assessments and care plans
  • Providing only medically needed services
  • Using current practice standards
  • Completing accurate, timely documentation
  • Measuring clinical outcomes
  • Assuring our workforce has appropriate experience and expertise to provide services
  • Implementing quality assurance performance improvement programs to improve outcomes
  • Committing to comprehensive medically needed services. The Medical Director will have oversight of physicians and other medical services.

Professional Excellence

The professional, responsible, and ethical behavior of every associate reflects on the reputation of our organization and the services we provide. Whether you work directly with residents or in other areas, you are expected to maintain high standards of honesty, integrity, and professional excellence every day. This includes:

  • Hiring the best qualified employees and associates regardless of race, color, age, religion, national origin, gender identity, sexual orientation, or disability
  • Completing employee/associate screening
  • Making the workplace a safe, ethical, and comfortable environment, including a workplace free of substance abuse
  • Assuring company privacy and assuring proprietary information is kept confidential
  • Following the Business Courtesies and Resident Gifts policies
  • Reporting any actual or potential conflict of interests
  • Using property appropriately and respecting property and copyright laws
  • Ensuring appropriate use of computers which eliminates improper, unlawful activity, downloads, or use of games on our community’s computers
  • Being responsible for honest and ethical vendor relations
  • Assuring truth in our marketing and advertising

Regulatory Excellence

We are obligated to follow federal, state, and local laws that govern our business. We are responsible for staying current to perform our job duties, including:

  • Honest, ethical billing and communications
  • Avoiding kickbacks for referrals
  • Avoiding inducements
  • Respecting copyright laws
  • Operating with standards of financial practices and controls
  • Dealing fairly with all we come in contact with
  • Documenting accurately and in a timely manner
  • Voluntarily disclosing when we find we are out of compliance
  • Cooperating with government investigations

Disciplinary action will be taken against any associate who fails to act in accordance with the Code of Conduct, the compliance and ethics program, or federal/state laws.